Enabling More Effective Employees

• Who are confident in
  • Enforcing gym policy
  • Explaining safety concepts
  • The function of every piece of gear you rent, use, and sell
• Who are experts in
  • Explaining and contextualizing the use of a piece of gear
  • Guiding buying decisions
  • Solving problems
• Who stick around and
  • Engage and expand your community
  • Take on special projects
  • Grow into future leaders

Avoiding Negative Behavior Patterns

• • Ending *shrug* not sure attitudes that decrease customer trust
  • Changing “You can’t do that” statements into “We have this policy because…”
  • Empowering customer engagement instead of fear that they won’t know or won’t be seen as knowledgeable
  • Keeping employees who may otherwise feel unsure, unengaged, unsupported, and disconnected from the community

MEMBERS AND GUESTS

More Visitor Satisfaction

• From guests who are
  • Able to make better informed retail decisions thanks to employee assistance
  • Confident in the gym safety and operations
  • Part of community connection thanks to engaging conversations
• From members who
  • See value in employee expertise
  • Have access to industry information, courses, and seminars
  • Bring their friends and family, who become members

Avoiding Disillusioned Visitors

• • Who ask questions and get no answers
  • Who lack confidence in the safety of the facility
  • Who don’t feel connected to the staff
  • Who are reluctant to engage in the future

MANAGERS

Training structures that

• Are streamlined and efficient
  • Require little manager input to maintain course content
  • Allow tracking individual progress and focus on employee growth
  • Free up time for
• Hiring for hospitality and training on gear

No More

• Putting out fires due to lack of understanding
• Wearing too many hats due to lack of employee roadmap
• Flip flopping from overstaffed to underskilled and back every time an employee moves on
• Struggling to identify and incentivize high performers

Essential Gear Education

Rental and Retail

• • Shoes
  • Harness
  • Carabiner
  • Belay Device see example content below
  • Rope
  • Routesetting Need to Know
  • Autobelay Need to Know
  • Gym Safety Considerations

Each topic will have multiple engaging classes that cover the key elements that relate to safety and sales. We’ll address the key element and then explain the “why” behind each element. Not only will the employee become an expert personally, but they’ll be able to relay this information to customers thanks to case studies, examples, and memorable metaphors and analogies.

Benefits of working with WeighMyRack

• • We’re experts in climbing gear knowledge with a history of working in gyms, in sales, along with selling and presenting gear.
  • We have years of experience creating branded and unbranded climbing content.
  • We teach and model an inclusive and expansive engagement style.
  • We have a brand agnostic methodology – no matter which brands you work with currently or choose to work with in the future, our videos will support your choices.
  • We are embedded within the climbing world and will team with community members from multiple climbing organizations to help teach this training and to increase employee engagement. Worth noting: 78 percent of Americans now expect companies to go beyond profits and to also positively impact society.
  • We are insured and have experience with PPE and work at height best practices (educational seminars & first hand experience).

Pilot Program Opportunity

• • For $50,000 upfront you will receive a 5 year membership to our Essential Gear Education program for 5 gyms and their employees. (35% off)
  • For $75,000 upfront you will receive a lifetime membership to our Essential Gear Education program for 5 gyms and their employees.
  • Allow for collaboration on the training interface.
  • Allow for content collaboration on Gym safety, routesetting, and autobelay video sections.

Individualized Gym Training Option

• • Custom courses that are specific to your gym
    • Policies
    • Operations
    • Systems
  • Internally created or WeighMyRack produced custom content

Routesetter Option

• • Video training of recommended industry practices including focused modules on:
    • Gear for rope fixing and ascending
    • Ladder best practices
    • Volume/Hold hauling
    • Hold stripping
    • General PPE and safety systems
    • Accessibility and safe movements (setting a route that won’t injure climbers)
    • Tool and hardware training (impacts, bolts, set-screws, T-nuts, etc)
  • Content to be reviewed and updated quarterly